Question: What format are the movies?

Answer: Our movies are in DVD format, they can be played on most home DVD players and computers.

Question: Are the titles censored?

Answer: YES, all the titles you see on our site are censored unless otherwise noted. Censored movies contain mosaics that blurred male/female genitalia. 

Question: What can I do if the DVD is defective?

Answer: We only return store credit or send you a replacement.

Question: How much do I pay for shipping?

Answer: Our shipping rate is $6 to everywhere within North America (USA and Canada) ; $9.95 to anywhere outside of North America.

Shipping Rate are as follow:

US & Canada Order:        $6  ($6.75 effective January 1, 2021)

US & Canada Expedited: $19.95 

US & Canada Express:    $34.95 

International Order:    $9.95 ($10.75 effective January 1, 2021)

International Express: $60

Question: How long will I receive my movies after I order?

Answer: Please expect 3-14 business days depending on where you live. International order generally takes about 2-3 weeks depending on your location.

Question: How is it packed?

Answer: Titles shipped will not come with inserts, cases or even covers, thus reducing the weight of packaging and the risk of embarrassment in case someone opens your package. In addition, for increased privacy, each title shipped to you will only have a small sticker with the studio number on it. 

Packages shipped will NOT display SHOPJAV on the sender address for privacy reasons. We ship all our packages in a discreet manner. 

Question: How can I pay?

Answer: You can pay by Credit Card (Visa/ Master) or Paypal (Please contact us). We also take wechat payment.

Question: Can I download movies? I don't want to receive DVDs.

Answer: Yes. Digital Version is also available. Email us for more details.

Question: Do you ship to China? Is it safe to mail to China? I want to use wechat to pay?

Answer: Yes. We do ship to China. Our package is packed discreetly. We take WeChatPay.